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New eufy App Related
New eufy is an app designed for smarter, seamless home control.
Use App Smoothly
Enjoy a seamless experience with the app.
Improve robot vacuum's performance
Enhance your robot vacuum's performance effortlessly.
Improve eufy security's performance
Enhance your eufy security's performance effortlessly.
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Introduction to New eufy App
Introducing the E28 robot's interaction features via the eufy app
The Meaning of Icons in eufy App
How to figure out a device's battery percentage in the eufySecurity app v4.0?
Can't find devices?
Steps to Upload Logs Using the New Eufy App
Contact Us
Live Chat
Mon-Fri 8:00 AM-4:00 PM (PT)
Contact Online Customer Service
Call Us
+1 (800) 988 7973
For eufy Security/Baby/Pet
+1 (800)994 3056
For eufy Clean/MACH/Health | Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
More Contact Options
Email Us
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Customer Support Hotline
Country/Region
Phone Number
Service Time
Notes
CA
Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
For eufy Security/Baby/Pet
CA
Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
For eufy Security/Baby/Pet
CA
Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
For eufy Clean/MACH/Health | Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
CA
Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
For eufy Clean/MACH/Health | Mon-Fri 6:00AM - 5:00PM (PT) Sat 7:00AM - 3:30PM (PT)
UK
Mon-Fri 9:00AM-5:00PM (GMT)
-
UK
Mon-Fri 9:00AM-5:00PM (GMT)
-
DE
Mon-Fri 9:00AM - 5:00PM
-
DE
Mon-Fri 9:00AM - 5:00PM
-
JP
Mon-Fri 9AM-5PM
-
JP
Mon-Fri 9AM-5PM
-
CN
Mon-Fri 9AM-5:30PM
-
CN
Mon-Fri 9AM-5:30PM
-
UAE
Sun-Thu 9:00 AM - 9:00 PM
Closed on UAE public holidays
UAE
Sun-Thu 9:00 AM - 9:00 PM
Closed on UAE public holidays
RU
Sun-Thu 8:00 AM - 8:00 PM
Closed on UAE public holidays
RU
Sun-Thu 8:00 AM - 8:00 PM
Closed on UAE public holidays
EG
Sun-Thu 7:00 AM - 7:00 PM
Closed on UAE public holidays
EG
Sun-Thu 7:00 AM - 7:00 PM
Closed on UAE public holidays
KW
Sun-Thu 8:00 AM - 8:00 PM
Closed on UAE public holidays
KW
Sun-Thu 8:00 AM - 8:00 PM
Closed on UAE public holidays
TW
Mon-Fri 09:00 AM-12:00 AM Mon-Fri 13:00 PM-18:00 PM
-
TW
Mon-Fri 09:00 AM-12:00 AM Mon-Fri 13:00 PM-18:00 PM
-
AU
8:30am–5pm (AEST) Monday to Friday
-
AU
8:30am–5pm (AEST) Monday to Friday
-
KR
Mon-Fri 9AM-5PM
-
KR
Mon-Fri 9AM-5PM
-
SA
Mon-Fri 07:00-16:00 (SAST)
-
SA
Mon-Fri 07:00-16:00 (SAST)
-
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