Migration Related

Q1: Will data be lost after migration?

A: No data will be lost. Maps, scheduled/frequently used task data, and other account information will be automatically synchronized, and users do not need to set them up again.

 

Q2: Can I continue using the Clean app?

A: The Clean app can still be used, but it will no longer receive updates and will only have basic security and privacy-related maintenance. Therefore, it is recommended to migrate to the eufy APP for a better user experience.

 

Q3: Do I need to migrate multiple robot vacuums one by one or all at once?

A: Users do not need to manually migrate. Simply download the eufy APP and log in with your existing account, and your user data will be automatically synchronized.

 

Other Questions

Q4: Are there any robot vacuum operations in the new eufy app that are different from Clean?

A: The vacuum functions are basically the same, only the homepage robot vacuum card entry style has been adjusted.

New eufy app:

eufy clean app:

 

Q5: Will other devices interfere with the robot vacuum?

A: No.

 

Q6: Which PNs does the new eufy app support?

A: The following PNs are currently supported by the new eufy app:

X Series:

- T2261A (X8 Hybrid)

- T2261EV (X8 Hybrid)

- T2262EV (X8)

- T2262A (X8)

- T2351 (X10 Pro Omni)

- T2276 (X8 Pro SES)

- T2320 (X9 Pro ACS)

- T2266 (X8 Pro)

- T2310 (X9 Pro)

G Series:

- T2273 (G40 Hybrid+)

- T2272 (G40+)

- T2253 (G30 Hybrid)

- T2252 (G30 Verge)

- T2250 (G30)

- T2251 (G30 Edge)

- T2253D (G30 Hybrid)

- T2250D (G30)

- T2250DS (G30)

- T2272DS (G30 SES)

- T2259 (G32 Pro)

- T2210 (G50)

- T2212 (G50 Hybrid)

- T2258 (G20 Hybrid)

- T2257 (G20)

- T2253DS (G30 Hybrid)

L Series:

- T2277 (L60 SES)

- T2267 (L60)

- T2278 (L60 Hybrid SES)

- T2268 (L60 Hybrid)

- T2265 (L50)

- T2275 (L50 SES)

- T2182 (L35 Hybrid+)

- T2181 (LR30 Hybrid+)

S Series:

- T2080A (S1 Pro)

- T2071 (S1 Pro)

- T2081 (S2)

E Series:

- T2070 (3-in-1 E20)

- T2352 (E28)

- T2353 (E25)

C Series:

- T2280 (C20)

- T2292 (C10)

Q7: For unsupported PNs, how should we respond to customers when they inquire about migration plans?

A: Not currently supported. These users can still use the Clean app normally.

 

Q8: Can robot vacuums and security devices be linked?

A: The feature is under development and is expected to enable linkage with cameras, doorbells, and locks in February.

 

If you have any other questions, please don't hesitate to contact eufy Support Center for further assistance.