These instructions will help enable you to control your eufy devices with Amazon Alexa. If you run into any difficulties during the process, please scroll down to the bottom for Troubleshooting.
Before you start, make sure that:
Your eufy Devices are connected with the eufy Clean app.
You have an Alexa-enabled device (i.e. eufy Genie, Amazon Echo, Echo Dot and Amazon Tap).
The Amazon Alexa app is installed on your smart device and you have created an account.
To control eufy devices with Amazon Alexa.
For Robovac only, do the following steps:
Open the Alexa app and select “Skills & Game” from the menu.
On the Skills screen, search for “eufy Clean”.
You will find “eufy Clean” and “eufy Clean - RoboVac” skills. Notice that the “eufy Clean” skill is used for Smart Bulb and Smart Plug, while the “eufy Clean - RoboVac” skill is used for Robovac only.
Select your eufy Clean - RoboVac skill, then tap Enable.
Login with your eufy Clean account so Alexa can control your eufy devices.
Using “eufy Clean - RoboVac” skill (for Robovac only): You do not need to discover your device as you can control the Robovac with your voice. Say simple commands to Alexa. Examples are listed below:
"Alexa, ask RoboVac to start cleaning"
"Alexa, ask RoboVac to stop cleaning"
"Alexa, ask RoboVac to go home"
"Alexa, ask RoboVac to find my robot"
If two or more RoboVac devices are added to the eufy Clean app and you use Alexa to control them, use the eufy Clean app to rename each RoboVac.
Names should be easy to pronounce in English and must not contain an emoji or special characters. When giving a command, replace (robot name) with the name of your RoboVac.
"Alexa, ask RoboVac (robot name) to start cleaning"
"Alexa, ask RoboVac (robot name) to stop cleaning"
"Alexa, ask RoboVac (robot name) to go home"
"Alexa, ask RoboVac (robot name) to find my robot"
Troubleshooting
What do I do if Alexa fails to discover my devices?
Check if there are any Internet connection problems.
Try to reboot the smart device and re-discover the device on Alexa.
Why does the device’s status Show “Offline” on Alexa?
Your wireless connection might have been lost. Reboot the smart device and re-discover on Alexa.
Internet access on your router could be unavailable. Check if your router is connected to the Internet and try again.
What should I do if I can't control eufy devices with Amazon Alexa?
Check if there are any Internet connection problems.
Check if you are using the proper commands when talking to Alexa. You must say the wake word “Alexa” first when making your request.
Repeat your question. Speak naturally and clearly to Alexa.
Make sure your eufy device is at least eight inches away from walls or other objects that may cause interference (such as microwave ovens).
If you need any further assistance, please contact us.
