If you encounter a technical issue with your Auto-Empty C10 that cannot be resolved, please provide the following detailed information for us to quickly identify the root cause of the issue and ensure a swift resolution:
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A detailed description of the issue you are experiencing.
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The specific error message or code displayed on the eufy Clean app or voice alert emitted by the Auto-Empty C10.
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If the issue is either a routing or mapping issue, please launch the eufy Clean app and proceed to Settings > tap the "Auto-Empty C10" icon > Device Info > Copy Device Information.
Then, please return to Settings ＞Robot Settings >enable the "Activity Log Upload" feature.
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List the troubleshooting steps you have already done.
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Provide videos or photos that show the robot's behavior and its surrounding environment, especially the exact location where the issue occurs. Please make sure to include environmental factors, such as flooring and location.
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Proof of purchase. A screenshot or photo of your order invoice or receipt.
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Any other relevant information that can allow us to diagnose the issue.
Also, the serial number is on the bottom of the Robot.
Remember, we are always here to help! Even if you do not have all the information readily available, our Support Engineers will gladly guide you through troubleshooting steps to resolve the issue with your Auto-Empty C10.
If you have any further questions regarding the Auto-Empty C10, please don't hesitate to contact us for assistance.
