This document provides information on potential reasons why your device cannot be found via the new eufy app and offers solutions to resolve the issue.
Possible Reasons and Solutions
Outdated eufy App
-
Reason: Your eufy app may not be the latest version.
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Solution:
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Go to your app store.
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Search for "eufy".
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Update to the latest version.
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Retry connecting your device.
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Device Not Yet Supported
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Reason: Your device may not yet be integrated into the eufy app.
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Solution:
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Check the Supported Device List below to see if your device model is currently supported.
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If your device is listed below, please switch to the eufy Clean app for device connection and control.
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If your device is not listed, contact the eufy customer support team for further assistance.
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|
Model |
Status |
Plan Support Time |
|
S1 Pro |
Supported |
/ |
|
S1 |
Supported |
/ |
|
X10 Pro Omni |
Supported |
/ |
|
X9 Pro ACS |
Supported |
/ |
|
X8 Pro SES |
Supported |
/ |
|
X8 Pro |
Supported |
/ |
|
X8 Hybrid |
Supported |
/ |
|
X8 |
Supported |
/ |
|
E20 |
Supported |
/ |
|
Omni C20 |
Supported |
/ |
|
L60 Hybrid SES |
Supported |
/ |
|
L60 SES |
Supported |
/ |
|
L60 Hybrid |
Supported |
/ |
|
L60 |
Supported |
/ |
|
L50 SES |
Supported |
/ |
|
L50 |
Supported |
/ |
|
G50 Hybrid |
Supported |
/ |
|
G50 |
Supported |
/ |
|
G40 Hybrid+ |
Supported |
/ |
|
G40 Hybrid |
Supported |
/ |
|
G40+ |
Supported |
/ |
|
G40 |
Supported |
/ |
|
G32 Pro |
Supported |
/ |
|
G30 Hybrid SES |
Supported |
/ |
|
G30 Hybrid |
Supported |
/ |
|
G30 Verge |
Supported |
/ |
|
G30 Edge |
Supported |
/ |
|
G30 SES |
Supported |
/ |
|
G30 |
Supported |
/ |
|
C10 |
Supported |
/ |
|
Omni E28 |
Supported |
April 2025 |
|
Omni E25 |
Supported |
April 2025 |
|
L35 Hybrid+ |
Currently Not Supported |
Q2 2025 |
|
L35 Hybrid |
Currently Not Supported |
Q2 2025 |
|
LR30 Hybrid |
Currently Not Supported |
Q2 2025 |
|
LR30 Hybrid+ |
Currently Not Supported |
Q2 2025 |
|
G20 Hybrid |
Currently Not Supported |
Q2 2025 |
|
G20 |
Currently Not Supported |
Q2 2025 |
|
G10 Hybrid |
Not Supported |
/ |
|
L70 Hybrid |
Not Supported |
/ |
|
L70 Max |
Not Supported |
/ |
|
LR20 |
Not Supported |
/ |
|
G15 |
Not Supported |
/ |
|
E5 |
Not Supported |
/ |
|
25C Max |
Not Supported |
/ |
|
15C Max |
Not Supported |
/ |
|
15C Max |
Not Supported |
/ |
|
30C Max |
Not Supported |
/ |
|
25C |
Not Supported |
/ |
|
25C |
Not Supported |
/ |
|
15C |
Not Supported |
/ |
|
15C |
Not Supported |
/ |
|
30C |
Not Supported |
/ |
|
35C |
Not Supported |
/ |
|
11c Pet Edition |
Not Supported |
/ |
|
R550C |
Not Supported |
/ |
|
11c |
Not Supported |
/ |
|
L80 |
Not Supported |
/ |
|
MACH V1 Ultra |
Not Supported |
/ |
|
MACH V1 |
Not Supported |
/ |
|
Lumos 2.0 White & Color |
Not Supported |
/ |
|
Lumos 2.0 Tunable |
Not Supported |
/ |
|
Lumos 2.0 White |
Not Supported |
/ |
|
Lumos White |
Not Supported |
/ |
|
Lumos Tunable |
Not Supported |
/ |
|
Lumos Color |
Not Supported |
/ |
|
Smart Plug |
Not Supported |
/ |
|
Smart Plug Mini |
Not Supported |
/ |
|
Smart Plug (UK) |
Not Supported |
/ |
|
Smart Switch |
Not Supported |
/ |
|
Eufy Genie |
Not Supported |
/ |
If you have followed the steps above and are still experiencing issues, please reach out to our customer support team via eufy app feedback for further assistance. Thank you for your understanding and cooperation.
