Before the first cleaning cycle, the robot vacuum will spend a few minutes exploring your entire home and creating a map. During the mapping process, the robot vacuum will not clean the floor.
Mapping: The robot vacuum quickly navigates around the house to explore and create a cleaning map without running the suction fan motor. The path of the robot vacuum is random and does not follow a regular pattern along walls or in a zigzag shape. The robot vacuum will generally take approximately 20 minutes to complete the mapping process for a house that is 1,000 sqft.
To build a map for the first time:
-
Activate the robot vacuum while it is at Station;
-
Open the doors of all the rooms that you want the robot vacuum to clean;
-
Remove objects (like wires, toys, etc.) on the floor that may trap/entangle the robot vacuum;
-
Do not manually move the robot vacuum during the mapping process;
-
Allow the robot vacuum to return to the Station automatically.
If your C10 failed to save a map after completing a full cleaning cycle, please refer to the following steps for troubleshooting:
-
If your house has multiple floors, please ensure you have enabled the "Multi-Map Saving" feature. Please note that this feature is disabled by default.
-
The C10 can save up to 3 valid maps when the "Multi-Map Saving" switch is turned on, which are saved both locally on the robot and on eufy cloud. If the total number of maps exceeds 3 maps, the eufy Clean app will provide you with the option of either replacing the previous map or not saving the current map.
-
Check if the position of either the robot or the station has been adjusted or the surroundings have been changed. Please note that your robot will try to re-position and remap to match its current surroundings.
-
Place the robot back on the station and start a new cleaning session.
-
Please note that manually moving the robot may cause the map to be lost. Do not move the robot while it is cleaning.
If you have any further questions or concerns, please don't hesitate to contact us for assistance.
