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How to contact a Human Customer Service Representative?
 

There is a comprehensive guide about how to get professional customer support from eufy.

 

Situations You May Encounter

Suitable Service 

How to contact

1. Want to get some information about products.

 

2. Need instruction about product setup and installation.

Search what you need on eufy support website

https://support.eufy.com/s/ 

1. Consult Order information (shipping /order cancellation/address change/discount…)

 

2. There is a quality issue with your product, but no troubleshooting has been tried yet.

Live Chat human expert

select the “Chat with eufy expert” option in the AI Bot conversation

Call us

https://support.eufy.com/s/phonecontactus 

There is a quality issue with your product, and you have tried some troubleshooting, but the problem has not been solved.

 

1. Need more professional assistance

2. Need a replacement


 

Email Customer Support Engineer

https://support.eufy.com/s/emailcontactus 

Call us

https://support.eufy.com/s/phonecontactus 


 
How to contact a Human Customer Service Representative?
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Applicable for those products :
Outdoor Cam Pro (Solo OutdoorCam C24)Outdoor Cam Pro (Solo OutdoorCam C24)
SoloCam E20SoloCam E20
SoloCam E40SoloCam E40
SoloCam L20SoloCam L20
SoloCam L40SoloCam L40
SoloCam S230SoloCam S230
Indoor Cam 2K (Solo IndoorCam C24)Indoor Cam 2K (Solo IndoorCam C24)
Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24)Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24)
Indoor Cam 1080p (Solo IndoorCam C22)Indoor Cam 1080p (Solo IndoorCam C22)
Indoor Cam 1080p Pan & Tilt (Solo IndoorCam P22)Indoor Cam 1080p Pan & Tilt (Solo IndoorCam P22)
E130 Smart LockE130 Smart Lock
Smart Lock C100Smart Lock C100
Smart Lock C110 with Wi-Fi BridgeSmart Lock C110 with Wi-Fi Bridge
Smart Lock E130 with Wi-Fi BridgeSmart Lock E130 with Wi-Fi Bridge
Smart Lock S230&S231Smart Lock S230&S231
5-Piece Home Alarm Kit5-Piece Home Alarm Kit
Motion SensorMotion Sensor
Entry SensorEntry Sensor
KeypadKeypad
eufyCam Solar PaneleufyCam Solar Panel
RoboVac 11SRoboVac 11S
RoboVac 30CRoboVac 30C
RoboVac 30RoboVac 30
RoboVac 25CRoboVac 25C
RoboVac 11S MaxRoboVac 11S Max
RoboVac 15C MaxRoboVac 15C Max
RoboVac 30C MaxRoboVac 30C Max
RoboVac 25C MaxRoboVac 25C Max
RoboVac 15TRoboVac 15T
RoboVac 35CRoboVac 35C
RoboVac 11S PlusRoboVac 11S Plus
RoboVac 15CRoboVac 15C
RoboVac 12RoboVac 12
RoboVac R450RoboVac R450
RoboVac R500RoboVac R500
RoboVac 10RoboVac 10
RoboVac 20RoboVac 20
RoboVac 11RoboVac 11
RoboVac 11cRoboVac 11c
RoboVac 11+RoboVac 11+
R550CR550C
RoboVac 11c Pet EditionRoboVac 11c Pet Edition
RoboVac G10 HybridRoboVac G10 Hybrid
RoboVac G30RoboVac G30
RoboVac G30 EdgeRoboVac G30 Edge
RoboVac G30 VergeRoboVac G30 Verge
RoboVac G30 HybridRoboVac G30 Hybrid
RoboVac L70 HybridRoboVac L70 Hybrid
RoboVac X8RoboVac X8
HomeVac H11HomeVac H11
HomeVac H11 PureHomeVac H11 Pure
HomeVac S11 Go/Reach/InfinityHomeVac S11 Go/Reach/Infinity
HomeVac (T2401)HomeVac (T2401)
HomeVac DuoHomeVac Duo
eufyCam 2 ProeufyCam 2 Pro
eufyCam 2C ProeufyCam 2C Pro
eufyCam 2eufyCam 2
eufyCam 2CeufyCam 2C
eufyCameufyCam
eufyCam EeufyCam E
Video Doorbell 2K (Wired)Video Doorbell 2K (Wired)
Video Doorbell 2K (Battery-Powered)Video Doorbell 2K (Battery-Powered)
Video Doorbell 1080p (Wired)Video Doorbell 1080p (Wired)
Video Doorbell 2K Pro (Wired)Video Doorbell 2K Pro (Wired)
Video Doorbell 1080p (Battery-Powered)Video Doorbell 1080p (Battery-Powered)
Video Doorbell SlimVideo Doorbell Slim
Floodlight Cam 1080pFloodlight Cam 1080p
Outdoor Cam (Solo OutdoorCam C22)Outdoor Cam (Solo OutdoorCam C22)
Floodlight Cam 2KFloodlight Cam 2K
Floodlight Cam E 2KFloodlight Cam E 2K
Floodlight Cam 2 ProFloodlight Cam 2 Pro
Video Doorbell 2C (Battery-Powered)Video Doorbell 2C (Battery-Powered)
HomeVac H30 seriesHomeVac H30 series
RoboVac X8 HybridRoboVac X8 Hybrid
Smart Lock C110Smart Lock C110
Indoor Cam Mini 2KIndoor Cam Mini 2K
Backup Battery for HomeBase 2Backup Battery for HomeBase 2
4G Camera S2304G Camera S230
RoboVac G20RoboVac G20
RoboVac G20 HybridRoboVac G20 Hybrid
Video Doorbell Dual 2K (Battery-Powered)Video Doorbell Dual 2K (Battery-Powered)
Retrofit Smart Lock E130Retrofit Smart Lock E130
Garage-Control Cam PlusGarage-Control Cam Plus
Video Doorbell Dual 2K (Wired)Video Doorbell Dual 2K (Wired)
Retrofit Smart Lock E110Retrofit Smart Lock E110
RoboVac LR30 HybridRoboVac LR30 Hybrid
HomeVac H20HomeVac H20
HomeVac H15HomeVac H15
RoboVac G32 ProRoboVac G32 Pro
Video Doorbell 2E (Battery-Powered)Video Doorbell 2E (Battery-Powered)
RoboVac LR30 Hybrid+RoboVac LR30 Hybrid+
RoboVac L35 HybridRoboVac L35 Hybrid
RoboVac L35 Hybrid+RoboVac L35 Hybrid+
Garage-Control CamGarage-Control Cam
Video Smart Lock S330Video Smart Lock S330
RoboVac LR20RoboVac LR20
RoboVac G35+RoboVac G35+
RoboVac G40+RoboVac G40+
RoboVac G40 Hybrid+RoboVac G40 Hybrid+
S330 eufyCam(eufyCam 3)S330 eufyCam(eufyCam 3)
S300 eufyCam(eufyCam 3C)S300 eufyCam(eufyCam 3C)
Pet Grooming Vacuum N930Pet Grooming Vacuum N930
S100 Wall Light CamS100 Wall Light Cam
RoboVac G40RoboVac G40
RoboVac G40 HybridRoboVac G40 Hybrid
Smart Lock C210Smart Lock C210
XFXF
XFiXFi
eufy Clean X9 Proeufy Clean X9 Pro
Indoor Cam S350Indoor Cam S350
eufyCam E330 (Professional)eufyCam E330 (Professional)
eufy Clean X8 Pro SESeufy Clean X8 Pro SES
eufy Clean X8 Proeufy Clean X8 Pro
Video Smart Lock E330Video Smart Lock E330
eufy Clean L50eufy Clean L50
eufy Clean L50 SESeufy Clean L50 SES
eufy Clean X10 Pro Omnieufy Clean X10 Pro Omni
Floodlight Cam E340Floodlight Cam E340
SoloCam S340SoloCam S340
eufy Clean L60eufy Clean L60
eufy Clean G50eufy Clean G50
eufy Clean G50 Hybrideufy Clean G50 Hybrid
eufy SoloCam E30eufy SoloCam E30
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Unresolved
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Manuals & Downloads
T8113S_EU Declaration of Conformity
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‬⁡‌​⁢‬⁣‬‌⁢⁣‌⁣⁢⁢​⁤​⁣‬‬​‌​​⁣‌⁡‍‬​‬‍⁢⁤‍⁣​‍‌​‬⁢【T8010】【HomeBase 2】EU Declaration
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eufyCam_2C_Pro_Set_Manual_us
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RoboVac 30C_Manual_EN
Download
video_Doorbell_2K_(Wired)_Manual_us
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Motion_Sensor_manual_us
Download
RoboVac 35C/25C_Manual_EN
Download
720p_Video_Baby_Monitor_manual_us
Download
HomeVac S11 Go/Reach/Infinity_EN+ES_Manual
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eufyCam_2_Pro_Set_Manual_us
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Support Videos
How to Connect RoboVac to iOS Devices
eufy 3-in-1 E20: Unboxing and Quick Start Guide Video
How to Install eufy Security Video Doorbell (Wired)
How to set up eufy Security Video Doorbell (Battery-Powered)
How to Install eufy Security Floodlight Camera
eufy Security App Functions
RoboVac X8 Series：How to Connect iOS Devices
eufy 3-in-1 E20: How to Connect to Wi-Fi (iOS/Android)
eufy 3-in-1 E20: How to Control Your Device via the eufy Clean App
eufy Clean WetVac W31: Unboxing Video
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