What IS NAS Storage?

By enabling RTSP (Real-Time Streaming Protocol) on specific Indoor Cam/eufyCam series, the system will save all its recorded videos to your compatible NAS (Network-attached Storage).

 

The RTSP function only works with NAS that supports the RTSP protocol. In this FAQ, we will be using Synology NAS as an example.

This function is now available on the Android App and iOS App V1.7.5 or later.

 

How Does It Work?

When the user is watching live or the camera detects the event and starts recording, the video will stream and save to the NAS. When the camera is in standby status, no video streams to the NAS. When you store your videos to NAS, the videos must be played back via the NAS application. eufy does not have permission to access to your data on NAS.

 

Up to two cameras can be added to your NAS for free. If you wish to add additional cameras you must pay the fee set by your NAS supplier.

 

What Should You Know?

If you choose for your camera to record “events” only, you may receive frequent notifications saying “Connection lost” or “Connection recovered” from NAS. This is because when an event occurs, eufyCam/Indoor Cam will initiate streaming via NAS. This is needed to connect to NAS.

 

How to make your NAS available on eufyCam/Indoor Cam?

1. Install Surveillance Station on the NAS

• On your NAS, log into the NAS management page.
• Go to Package Center, search “surveillance station” and install.
• Once installed, the Surveillance Station can be found in the Main Menu.

Note: The software and package in different NAS may vary.

2. Enable RTSP on Indoor Cam/eufyCams

• Go to eufy Security App - a specific camera that you want to stream to - Camera Settings - Storage - NAS(RTSP Stream).
• Enable NAS RTSP Stream.
• Write down the RTSP stream link for later use.

3. Add Indoor Cam/eufyCam to the NAS

• Open the Surveillance Station.
• Find and click IP Camera on the left side.
• On the new window, go to Add -> Add Camera.

• Select Quick Setup.

 

Name: give a name to this camera

Brand: choose User Define

Type: keep Streaming - RTSP

Path: input RTSP link indicated on the App.
 

• Trigger the camera (you may walk or wave a hand in front of the camera), so that it wakes up and pushes the stream to NAS.
• Then it will pass the Test Connection. If it fails, please trigger the camera again and retry.

• The captured videos can be found in Surveillance Station - Recording. You are now ready to use NAS.

You are now ready to use NAS!

FAQ

1. Which brand of NAS eufySecurity support?

• The RTSP feature on eufyCam/Indoor Cam only works with the NAS which supports the RTSP protocol.
• Synology NAS is verified and compatible with the eufy Security. Other brands will need you to discover. 

2. Why did the test fail?

• Please make sure your NAS storage device and indoor camera/eufycam’s HomeBase are connected to the same Wi-Fi router.
• Please make sure the indoor camera/eufycam’s HomeBase has been set with a static IP address in your router.
• Please check if you have entered the correct parameters.
• Press the "Retry" button to try to setup the camera RTSP again.

3. Why don't I have video clips after completing the test?

• The video clips will be saved to your NAS only when motion is detected by the camera.
• When you test the connection in NAS, only the live feed will work. The motion detection function will be disabled during connection testing.
• It will take a few minutes for the system to upload clips to NAS. Please wait at least 5 minutes to check the clips in NAS after motion is detected.
• There will be some video clips missing due to when NAS lost connection.
• If your router IP address changes, the RTSP stream link will change as well. If this occurs, follow the RTSP setup guide to re-configure the parameters.

4. Why do I frequently have the message in the NAS that displays "Connection recovered" and "Connection lost"？

This is a normal occurrence. You can ignore these messages. "Connection recovered" means motion detection video clips will start to be saved to NAS. " Connection lost" means video clips have been saved to NAS.
 

If you have questions regarding how to set up NAS, please contact us for further assistance.