Thank you for reaching out to us with your concern about experiencing the miss trigger of eufy cameras. We understand how important it is to keep the camera working consistently and reliably, we apologize for any inconvenience this may have caused and the following is a troubleshooting guide for the miss trigger issues.
Description of Miss Trigger
What we mean by a missed trigger problem is usually when a person, animal, or object comes close to the camera and appears in the frame during a non-silent period of the device, but the situation is not recorded or the camera does not react to it. This will lead to us checking the past events of devices and not finding the past events we want to see.
Trigger logic with PIR Camera
During the non-silent period, the PIR sensor senses that there is a temperature change in the surroundings that is close to the human body temperature, and then wakes up the device for detection by the AI image algorithm.
If the pixel blocks of "humanoid"/"object"/"pet" are detected in the image within 5s, and these pixel blocks are in the activity zone, it will record and push, otherwise it is considered as an invalid trigger and the video will be discarded.
If battery save mode is set, after multiple triggers, it will gradually enter a silent period of 5s -> 15s -> 30s -> 180s -> 960s -> 1960s as the number of triggers increases.
Common Causes of Miss Trigger
PIR not Triggered in Time
- The detected object or person is too far away or incorrectly installed, resulting in the PIR not being able to recognise the object in the corresponding position.
- The user has set the power save mode in the app and the PIR enters a silent period after multiple triggers.
- The PIR trigger of the camera woke up too late, and the object/person was already out of the hot zone within the 5s timeout period.
AI not Triggered in Time
- The detected object or person is too far away or incorrectly installed, resulting in the AI not being able to recognise the object in the corresponding position.
- There are reflections on the screen or the lens is blurred, which affects the AI detection.
- The detection rate of AI is not high enough.
Video not Activated
- The Security Mode corresponding to the triggered time point is not turned on for video recording.
- The battery of the camera has run out of power
- Device crash.
- Device signal connection not working properly/WiFi issue
How to Self Attempt to Fix Miss Trigger Issues
Troubleshooting based on Scene classification
We will conduct troubleshooting for missed triggers based on the classification of your camera usage scenarios. You can debug your camera according to the following instructions, hoping it will be helpful.
The Missed Trigger Target is Close to the Camera
Scene 1
- Detailed Description：The missed trigger target was very close to the camera and should have been triggered easily in normal circumstances, but no footage of the target in question was seen in past recorded video.
- Mainly Reason: The device is in power save mode at this time. Since the missed trigger target is very close to the camera in this scenario, it will often trigger the PIR, causing the PIR to enter a silence period of up to 1920s, (the silence period is 15s -> 30s -> 180s -> 960s -> 1960s as shown above). This causes the PIR to enter a silence period of up to 1920s, which then results in a missed trigger.
- Troubleshooting Method
- Please try to reduce the PIR sensitivity to 2.
- Please change the battery mode to optimal surveillance mode. This mode can be accompanied by problems such as the device discharges quickly, we suggest using it with external solar panels. Besides, You can search the knowledge base for troubleshooting articles on powering down quickly.
Scene 2
- Detailed Description：The missed trigger target is very close to the camera, but it appears in the camera's field of view for a very short time.
- Mainly Reason: The object passes through the camera triggering the PIR and disappears from within the frame very quickly. before the AI has time to react to the shot.
- Troubleshooting Method
- Try to install the motion sensor in advance at the place where the subject passes by.
- Try adjusting the camera screen and mounting position so that missed triggers can be captured by the AI earlier, allowing a lead time for the camera to turn on recording.
The Missed Trigger Target is Far from the Camera
Scene 1
- Detailed Description：The missed trigger target is far from the camera, it can be seen in the camera‘s screen of view, but no footage of the target in question was seen in past recorded video.
- Mainly Reason: The distance is too far and the trigger distance of the PIR is limited, resulting in no detection at a distance. （As shown in the figure below, if the target is far away from the Motion Detection Zone but within the Camera View Zone, this will result in a miss trigger.)
Troubleshooting Method
- Please try to elevate the angle of the camera, this will extend the PIR trigger distance, thus allowing the target to be captured even at a distance from the camera.
- Then please try to increase the motion detection sensitivity level.
- Try to install the motion sensor in advance at the place where the subject passes by.
