eufy Support | Troubleshooting & Customer Service

Details

Manuals & Downloads

Support Videos

eufySecurity Device QR Code Location and How to Scan QR Code

This article guides users to quickly locate the QR code on different eufySecurity devices and how to troubleshoot if QR code fails to correctly scan.

What Is a QR Code?

A QR code (Quick Response code) is a type of machine-readable matrix barcode that contains unique information about the specific device to which it is attached, and it provides the user a secure and efficient way to quickly set up a device.

Where Is the QR Code Located on My eufySecurity Device?

Please find the QR code location on different eufySecurity devices by using the following charts. Additionally, please make sure to set up HomeBase, HomeBase E, HomeBase 2, or WiFi Doorbell Chime first if the user’s eufySecurity device requires connection to HomeBase, HomeBase E, HomeBase 2, or WiFi Doorbell Chime in order to work.

Note: Please first scan the QR code that is located on the device before attempting to scan the QR code on the user manual as a secondary option.

HomeBase Series

Model	QR Code Location
HomeBase	On the bottom of the device *Does not need to scan the QR code to set up
HomeBase E	On the bottom of the device *Does not need to scan the QR code to set up
HomeBase 2	On the bottom of the device

eufyCam Series

Model	QR Code Location
eufyCam	On the bottom of the device *Does not need to scan the QR code to set up
eufyCam E	No QR code
eufyCam 2	On the bottom of the device *Does not need to scan the QR code to set up
eufyCam 2 Pro	On the bottom of the device *Does not need to scan the QR code to set up
eufyCam 2C	On the bottom of the device *Does not need to scan the QR code to set up
eufyCam 2C Pro	On the bottom of the device *Does not need to scan the QR code to set up

SoloCam Series

Model	QR Code Location
SoloCam E20	On the eufySecurity app
SoloCam E40	On the eufySecurity app
SoloCam L20	On the eufySecurity app
SoloCam L40	On the eufySecurity app
SoloCam S40	On the eufySecurity app

IndoorCam Series

Model	QR Code Location
Indoor Camera C22	On the bottom of the device
Indoor Camera C24	On the bottom of the device
Indoor Camera P22	On the bottom of the device
Indoor Camera P24	On the bottom of the device
Indoor Camera P42	On the bottom of the device
Indoor Camera P44	On the bottom of the device
Indoor Camera Mini 2K	On the eufySecurity app

OutdoorCam Series

Model	QR Code Location
OutdoorCamera C22	On the bottom of the device
OutdoorCamera C24	On the bottom of the device

Floodlight Cam Series

Model	QR Code Location
Floodlight Camera 1080p	On the bottom of the device *If no QR code is printed, please skip this process by selecting “No QR code on the device”
Floodlight Camera 2K	On the bottom of the device
Floodlight Camera E 2K	On the bottom of the device
Floodlight Camera 2 Pro	Press the button to open up the camera’s wall mount, and then the QR code is located at the center of the base

Wired Video Doorbell Series

Model	QR Code Location
Video Doorbell 1080P	On the back of the device
Video Doorbell 2K	On the back of the device
Video Doorbell 2K Pro (Best Buy)	On the back of the device

Battery Video Doorbell Series

Model	QR Code Location
Video Doorbell 1080P	On the back of the device
Video Doorbell 2K	On the back of the device
Video Doorbell 2C	On the back of the device
Video Doorbell Slim	On the back of the device
Video Doorbell 2E	On the back of the device

WiFi Doorbell Chime

Model	QR Code Location
WiFi Doorbell Chime	On the bottom of the device

Smart Lock Series

Model	QR Code Location
Smart Lock	On the bottom left corner of the battery compartment after the battery cover is removed
Smart Lock Touch	On the bottom left corner of the battery compartment after the battery cover is removed
Smart Lock Touch & WiFi	On the bottom left corner of the battery compartment after the battery cover is removed
Solo Smart Lock D20	On the bottom left corner of the battery compartment after the battery cover is removed

WiFi Bridge

Model	QR Code Location
WiFi Bridge	On the bottom of the device

Alarm System

Model	QR Code Location
Keypad	No QR code
Entry Sensor	No QR code
Motion Sensor	No QR code

How Do I Scan QR Code Using the eufySecurity App?

In order to scan the device’s QR code using the eufySecurity app, the user will need to first grant permission for the eufySecurity app to access the smartphone's camera. If the QR code fails to scan, please try the following troubleshooting steps.

Verify the correct product was selected by going to the Add Device button and confirm the correct product type and model.
Reposition the device away from the smartphone in order for the smartphone’s camera lens to refocus on the QR code.
Ensure there is sufficient lighting in the surrounding environment.
Select the flashlight icon on the eufySecurity app screen’s lower right corner and the eufySecurity app will turn on the flashlight on the user’s smartphone to provide better lighting to scan the QR code.
Manually enter the code, which is the device’s serial number.

Note:

1. The security of the user’s local storage data, such as video recordings, will not be compromised even if the user no longer has the device or its user manual, and this is because the user’s data is accessible only when the same eufySecurity account matches the same QR code.

2. QR codes on some specific products are on the eufySecurity app. Please use the camera to scan the QR code generated by your phone.

If you still have questions regarding QR code on eufySecurity devices, please contact us for further assistance.