Voice Error

Troubleshooting Guide

E00: Dustbin is not installed or not installed properly.

1. Open the cover of the robot and check if the dustbin is inserted.

2. If the dustbin is not inserted:

Please insert the dustbin and close the cover again, then press the start button. The robot will continue cleaning.

3. If the dustbin is already inserted:

Please take out the dustbin and put it back in, making sure the top of the dustbin is level with the surface of the robot. Close the cover again, then press the start button. The robot will continue cleaning.

E01: Large debris, long and thin garbage, or a large amount of hair entering the roller brush may cause the roller brush to fail to rotate.

1. Turn the robot over and place it bottom-side up on the ground.

2. Press and hold the release tab on the brush guard to open it, then lift the brush from the left side to remove it.

3. Use the cleaning tool to clean the garbage on the brush and in the brush slot, as well as the hair at both ends of the brush shaft.

4. Reinstall the brush by first inserting the fixed protruding end.

5. Align the front end of the brush guard with the positioning slot, then press down on the cover. When you hear a "click" sound, it means the brush cover is securely in place.

E03: A large amount of entangled long hair may cause the side brush to fail to rotate. It is recommended to check and clean the side brush regularly.

1. Turn the robot over and remove the side brush.

2. Carefully untangle and remove any hair or objects wrapped between the robot and the side brush.

3. Thoroughly rinse the side brush with water, then reinstall it onto the robot.

Note: When installing, make sure the gray side brush marked "L" on the left and the red side brush marked "R" on the right are properly installed. You should hear a "click" sound, otherwise the side brush and robot may be damaged.

E10: The dirty water reservoir has been removed or not installed properly.

1. Open the cover of the robot and check if the dirty water tank is installed.

2. If the dirty water tank is not installed:

Please install the dirty water tank at the rear of the robot until you hear a "click" sound, and check that the two orange positioning latches on the dirty water tank have popped up.

Close the cover again, then press the start button. The robot will continue cleaning.

3. If the dirty water tank is already installed:

Please take out the dirty water tank and put it back in, making sure you hear a "click" sound when installing. Check that the two orange positioning latches on the dirty water tank have popped up. Close the cover again, then press the start button. The robot will continue cleaning.

E12: Large debris, long and thin garbage, or a large amount of hair entering the roller mop may cause the roller mop to fail to rotate.

1. Open the cover of the robot and simultaneously press the two orange release buttons above the dirty water tank to remove the tank.

2. Turn the robot over and place it bottom-side up on the ground.

3. Press the roller mop button on the left side and lift up to remove the roller mop from the side.

4. Use the cleaning tool to clean the garbage and hair on the roller mop and in the roller mop slot.

5. Insert the roller mop from left to right into the fixed column, then press down on the roller mop to ensure you hear a "click" sound, indicating that the roller mop is correctly installed.

6. Flip the robot back over and reinstall the dirty water tank and cover.

E14: Large debris, long and thin garbage, or a large amount of hair entering the roller mop may cause the roller mop to get stuck.

1. Open the cover of the robot and simultaneously press the two orange release buttons above the dirty water tank to remove the tank.

2. Turn the robot over and place it bottom-side up on the ground.

3. Press the roller mop button on the left side and lift up to remove the roller mop from the side.

4. Use the cleaning tool to clean the garbage and hair on the roller mop and in the roller mop slot.

5. Insert the roller mop from left to right into the fixed column, then press down on the roller mop to ensure you hear a "click" sound, indicating that the roller mop is correctly installed.

6. Flip the robot back over and reinstall the dirty water tank and cover.

7. Switch the cleaning mode to suction, press start cleaning, and observe whether the mop indicator light on the side of the robot is turned off.

E16: Roller mop lifting abnormal, please check. Click to view the steps.

1. Open the cover of the robot and simultaneously press the two orange release buttons above the dirty water tank to remove the tank.

2. Turn the robot over and place it bottom-side up on the ground.

3. Press the roller mop button on the left side and lift up to remove the roller mop from the side.

4. Use the cleaning tool to clean the garbage and hair on the roller mop and in the roller mop slot.

5. Insert the roller mop from left to right into the fixed column, then press down on the roller mop to ensure you hear a "click" sound, indicating that the roller mop is correctly installed.

6. Flip the robot back over and reinstall the dirty water tank and cover.

7. Switch the cleaning mode to suction, press start cleaning, and observe whether the mop indicator light on the side of the robot is turned off.

E30: During the cleaning, if the robot is lifted off the ground, this message will appear.

Please place the robot back on the ground and press the start button to continue cleaning.

E31: Large debris, long and thin garbage, or a large amount of hair entering the wheels may cause the wheels to fail to rotate.

1. Press the wheels to check if they can move up and down normally.

2. Slide the wheels back and forth to check if they can roll normally.

3. Use a tool to clean the hair and garbage in the gap of the wheels.

4. Press the start button to continue cleaning.

E51: When garbage enters the LiDAR module, or the LiDAR module accumulates too much dust, it will cause the LiDAR scan result to be incorrect, and the robot cannot judge its own position.

1. Check for any garbage in the LiDAR module and remove it.

2. Use a clean and soft cloth to wipe the LiDAR module, ensuring that there is no dirt on it.

3. Press the start button to continue cleaning.

E54: The front 3D Matrix Eye™ sensor of the robot is obstructed by obstacles or dirt, preventing it from accurately recognizing the surrounding environment. Long-term obstruction will cause the cleaning efficiency of the robot to decrease or miss cleaning, so check and clean it regularly.

1. Check for any large debris or objects on the tri-sensor and remove them if present.

2. Use a soft cloth to wipe the tri-sensor and its surroundings, ensuring there is no dirt or debris sticking to the sensor.

3. Press the start button to continue the cleaning task.

E55: When the anti-drop sensor is blocked by garbage or dirt, it may cause the robot to fall from high places such as stairs and thresholds, damaging the robot.

1. Check for any debris on the anti-drop sensor and remove it if present.

2. Use a clean and soft cloth to wipe the surface of the anti-drop sensor, ensuring there is no dirt on the sensor.

3. Press the start button to continue cleaning.

E56: When the carpet detection sensor is blocked by garbage or dirt, it may cause the carpet to be misjudged and the roller mop will not be raised above it.

1. Check for any debris on the carpet detection sensor and remove it if present.

2. Use a clean and soft cloth to wipe the surface of the carpet detection sensor, ensuring there is no dirt on the sensor.

3. Press the start button to continue cleaning.

Press the button below to set up a no-mop zone on the map to help the robot understand and avoid areas where you do not want to mop.

E57: Garbage or severe impact may cause the bumper to fail to rebound.

1. Check for any debris stuck in the connection between the bumper and the robot body and remove it if present.

2. Press the bumper with your hand to confirm whether it can bounce back on its own.

3. After confirming that it can bounce back, press the start button to continue cleaning.

E72: The robot failed to find a way out of its trapped state.

1. Please check if the side brush, roller brush, and roller mop are entangled. If so, please remove the entangled objects.

2. Move the robot away from the trapped position, press the start button, and the robot will begin cleaning.

3. Please manually remove large obstacles from the trapped position or set the trapped position as a restricted area.

E73: There are obstacles, closed doors, walls, or forbidden areas that cannot be crossed between the robot and the designated location, and it cannot reach the designated point for cleaning.

1. Please manually remove obstacles on the path.

2. Open the door leading to the designated location.

3. Move the robot outside the wall or forbidden area before starting the robot.

E74: The robot cannot search for the base station signal, or there are obstacles, closed doors, walls, or forbidden areas that cannot be crossed on the way to the base station.

Manually move the robot near the base station, press the return to base button, and the robot will start returning to the base station.

E75: There are obstacles, closed doors, walls, or forbidden areas that cannot be crossed on the way to the base station.

1. Manually remove obstacles on the path.

2. Open the door leading to the designated location.

3. Move the robot outside the wall or restricted area before starting the robot.

E76: The robot cannot search for the base station signal, or there are obstacles, closed doors, walls, or forbidden areas that cannot be crossed on the way to the base station.

Manually move the robot near the base station, press the return to base button, and the robot will start returning to the base station.

E77: When the robot is in the process of emptying dust/adding clean water/emptying dirty water/washing mop/drying at the base station, manually removing the robot from the base station will cause the current task to pause.

Place the robot on the base station and press the start button on the station. The robot will continue its current task.

If it still cannot be started, wipe the charging pins on the robot and the base station and try again.

E7J: After completing the cleaning task, the robot will clean the debris on its underside before returning to the base station. If there is not enough space in front of the base station for the robot to clean, the robot's self-cleaning of the underside will fail, and it will return directly to the base station.

Please clear obstacles around the base station, leaving 0.5 meters (1.6 feet) on the left and right sides and 1.5 meters (4.9 feet) of open space in front of the base station.

E7K: Mapping/cleaning without a base station, the robot needs to return to the starting point to complete the task.

Please clear obstacles near the starting point and open the room door.

EB00: The dustbin of the base station has been removed or not replaced properly, and the dust collection process will not start.

1. Remove the base station's clean water tank.

2. Push the release button on the left to open the dust bag cover.

3. Check if the dust bag is inserted.

- Dust bag not inserted:

Align the handle of the new dust bag with the positioning groove and push the handle down to ensure that the dust bag's opening is completely open.

- Dust bag inserted:

Pull out the dust bag and align the handle of the new dust bag with the positioning groove. Push the handle down to ensure that the dust bag's opening is completely open.

4. Close the lid and put the water tank back in position.

EB01: The dust bag in the base station is full. To ensure the best dust collection efficiency and prevent the machine from being damaged, please replace the dust bag as soon as possible.

1. Remove the base station's clean water tank.

2. Push the release button on the left to open the dust bag cover.

3. Pull out the used dust bag and discard it. Do not push the dust bag handle down during the disposal process to prevent dust leakage.

4. Align the handle of the new dust bag with the positioning groove and push the handle down to ensure that the dust bag opening is completely open.

5. Close the lid and put the water tank back in position.

EB10: The clean water tank of the base station is not installed or not installed properly.

Put the base station's clean water tank back into the base station.

EB11: The water level in the clean water tank of the base station is too low.

1. Take out the base station clean water tank.

2. Open the water inlet cover and add water to the Max line.

3. After tightening the water inlet cover, wipe the water on the water tank dry.

4. Put the water tank back into the base station.

EB12: The dirty water tank of the base station is not installed or not installed properly.

Put the base station's dirty water tank back into the base station.

EB13: The dirty water tank of the base station is full.

1. Take out the base station's dirty water tank.

2. Open the lid of the dirty water tank and pour out all the dirty water.

3. Use a brush to clean the dirt remaining inside the dirty water tank.

4. Close the lid of the dirty water tank and put it back into the base station.

Note: Please ensure that the lid of the station dirty water tank is securely fastened.

EB14: After a period of use, the robot's dirty water basin and filter will accumulate scale and debris, which need to be cleaned promptly to prevent blockage.

Take out the robot's dirty water reservoir and remove the debris on the sink filter.

EB15: The debris tray of the base station has been removed.

1. Move the robot off of the base station.

2. Check if the base station's debris tray is in position.

3. If it is not in position, please put the base station's debris tray back in place.

4. If there is already a tray, remove it and put it back in.

EB1F: The cleaning solution has been removed or it has been used up. To ensure proper cleaning, please put in a new bottle of cleaning solution in time.

1. Take the base station's clean water tank out.

2. Cleaner not inserted: Insert a new Cleaner.

3. Cleaner is empty: Remove the old Cleaner and insert a new one.

4. Cleaner is inserted and still has cleaning solution in it: Remove and reinsert the Cleaner, ensuring it is securely placed in the Cleaner box.

5. Install the clean water tank back into the base station.

EB1H: There is dirt, scale, or unclean water which has been added to the clean water tank which may cause the preparation of Ozone to fail.

1. Remove the base station's clean water tank and pour out the water inside.

2. Check if there is any dirt or scale at the bottom of the water tank. If so, clean the water tank.

3. Add clean tap water to the water tank and confirm that the light ring on the base station turns off and on again.

4. Wait for 5 seconds and see if there are any bubbles in the water tank.

EB1K:After successfully updating the robot's firmware to the latest-V6.9.79, please make sure to complete the following steps.

1.Remove the robot from the base station.

2.Remove the dirty water tank from the base station.

3.Press and hold the main button at the top of the base station for 3 seconds.

4.Place the robot back on the base station.

5.Insert the dirty water tank back into the base station.

6.Start the robot in Mopping mode or start a Mop-cleaning session. The robot should now be able to fill clean water from the base station.