Occasional collisions while using the Omni X12 Pro are normal and usually not a sign of malfunction. These incidents are often a result of the robot’s navigation characteristics. To manage and reduce collisions, please try the following solutions:

Check the Height of Furniture

If furniture, such as crossbeams under a coffee table or TV cabinet, has a height between 5 and 11 cm, the Omni X12 Pro may interpret it as passable and attempt to navigate through, which can result in a collision. Adjust or reposition the furniture if necessary.

Be Mindful of Special Surfaces

Highly reflective metal surfaces or furniture with pure black finishes may interfere with the robot’s sensors, causing inaccurate detection and potential collisions. It is recommended to create virtual walls or no-go zones in the app to block areas prone to collisions.

By following these guidelines, the Omni X12 Pro will navigate your home safely and efficiently.

If you have any other questions regarding the Omni X12 Pro, please don't hesitate to contact eufy Support Center for further assistance.